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Once the order has been shipped, customers will be receiving their tracking information via email.
(if they want to know the status of their order, they can send an email at firstname.lastname@example.org)
US under $25 purchase ($0.00 – $25.00): $9.00
FREE SHIPPING: $29.99 and up
Canada, United Kingdom, South Sudan, United States Minor Outlying Islands
$18 for UK shipping
Shipment to the US usually takes 3-5 days while international shipment takes about 15-21 days including delays such as weather interruptions and holidays.
The customer will be receiving an email with the tracking number and link once the order has been processed.
Once your tracking information stops from moving within 7-10 days, send an email at email@example.com to know the further status of your order.
If the customer hasn’t receive any tracking information yet, he/she may still change the shipping address but if it happens that they have already received an email, it will not be possible to change the given shipping address anymore.
If you accidentally received the wrong item, send us an email at firstname.lastname@example.org with the following details:
After 24 hours, our logistic department will be sending you a return label and will immediately process the shipment of your correct order.
If you observe that your tracking information is not moving for almost a week, send us an email at email@example.com with the following details:
We will immediately investigate the status of the shipment of your order. Once we found out that it was lost during the transit, we will send a replacement.